RailsFactory's Contribution to Redmine - Email to Ticket Automated Plugin

Redmine is one of the most popular open-source project management and issue-tracking tools used by organizations worldwide. Built on the Ruby on Rails framework, Redmine provides a flexible environment that allows teams to manage projects, track issues, and collaborate efficiently. It supports multiple projects, role-based access control, Gantt charts, time tracking, and a robust plugin ecosystem that extends its functionality.

However, despite its robust capabilities, Redmine users have often faced challenges when it comes to integrating external tools and automating repetitive tasks. One such challenge has been the manual process of creating and updating tickets from emails—a task that can be time-consuming and prone to errors.

To address this challenge, RailsFactory developed MailTicketSyncPro, a powerful Redmine plugin that automates ticket creation and updates from emails.

The Challenges Faced by Redmine Users

For many Redmine users, email communication is a critical part of their workflow. While Redmine excels as a project management tool, teams that rely heavily on email communication often struggle with the following issues:

• Manual Ticket Creation: Project managers and support teams have to manually create tickets from emails, which is time-consuming and leads to inefficiencies.

• Delayed Issue Tracking: Important emails may go unnoticed, causing delays in addressing critical issues.

• Lack of Integration with Email Providers: Out-of-the-box, Redmine lacks seamless integration with modern email services like Gmail and Outlook for automated ticket management.

• Security Concerns: Storing credentials and managing authentication for third-party email providers requires additional security measures.

• Lack of Automated Updates: If a ticket-related email is received after ticket creation, updating the ticket manually increases workload and the risk of miscommunication.

Introducing MailTicketSyncPro: A Seamless Email-to-Ticket Automation Plugin

MailTicketSyncPro is a feature-rich, open-source Redmine plugin designed to streamline email-based issue tracking. The plugin integrates with email providers like Gmail and Outlook, automatically fetching emails and creating tickets within Redmine.

Key Features of MailTicketSyncPro

• Seamless Email Integration – Works with Gmail and Outlook inboxes, fetching unread emails to create tickets automatically.

• Automated Ticket Creation – No manual intervention required; the plugin intelligently converts emails into Redmine issues.

• Secure Authentication & Token Management – Supports OAuth-based authentication, securely storing credentials using encryption.

• Configurable Job Scheduling – Allows administrators to define how often emails are fetched and processed.

• Automated Ticket Updates – If a follow-up email is received regarding an existing issue, the plugin updates the corresponding ticket automatically.

• Nested Forms for Managing Email Providers – Provides an intuitive UI for configuring multiple email providers and their job schedules.

• Admin-Friendly Dashboard – Comes with an easy-to-use admin menu and sidebar integration for seamless management.

With these capabilities, MailTicketSyncPro significantly improves the efficiency of Redmine users, reducing manual effort and enhancing productivity.

Real-World Use Case: How EAM360 Uses MailTicketSyncPro

EAM360, a division of Sedin Technologies, was the first to adopt MailTicketSyncPro, and the results have been transformative. As a company that relies heavily on Redmine for project management, EAM360 faced significant inefficiencies in managing email-based requests and updates. With MailTicketSyncPro, they were able to:

• Automate Ticket Creation: Emails from clients and team members are now automatically converted into Redmine tickets, saving hours of manual effort.

• Ensure Real-Time Updates: Follow-up emails are instantly reflected in the corresponding tickets, keeping everyone on the same page.

• Enhance Productivity: The team can now focus on resolving issues rather than managing tickets.

RailsFactory’s Way of Giving Back to the Community

RailsFactory’s contribution to the Redmine community with MailTicketSyncPro is more than just a technical achievement—it’s a reflection of our commitment to open-source and the Ruby on Rails ecosystem.

Since 2006, RailsFactory has been a trusted name in Ruby on Rails development, offering expert ROR services to clients worldwide. This deep expertise in the framework has enabled us to create innovative solutions like MailTicketSyncPro, which address real-world challenges faced by Redmine users.

“We see open source as a way to give back to the community that has supported us over the years,” says Sivamanikandan, a RailsFactory representative.

If you’re a Redmine user looking to streamline your workflows and boost productivity, download MailTicketSyncPro. Try it today and experience the difference it can make for your team.