About Online Streaming Entertainment Giant

A leading global media streaming and entertainment company: Handling High Critical Availability Support in Devops

Greater Agility with RailsFactory DevOps Team

Business Requirement:

The client’s IT support incumbent was under performing and they had to spend way too much time in managing issues. These deviations affected the productivity of the DevOps team. Clients approached us with a requirement to provide 24/7 level 1 support to monitor, maintain and respond to the alerts from their app and its infrastructure. Client wasn’t able to ramp up the support due to non availability of a runbook and a system appreciation document.